Personalised Orders & Warranty

Made just for you Personalised pieces are engraved or cut with the name, initial or text you give us at checkout. Because each one is made for one person, please check spelling, spacing and capital letters before placing your order. We make exactly what you type.

Payment Because each piece is made for you, we start making it only once payment is received. Pay the full amount online at checkout. Cash on delivery for personalised pieces isn't available.

Changes and cancellations You can change or cancel a personalised order within  3 hours of placing it by messaging us on WhatsApp at 0333 0104809. After that, production has started and the order can't be changed.

Returns Personalised items can't be returned or exchanged for a change of mind, wrong size or a spelling mistake in the text you entered.

Our mistakes If your piece arrives damaged, or the text is different from what you entered, tell us within 2 Hours  of delivery with a Video From opening the parcel till in hand and we will remake and resend it at no cost.

Warranty Personalised pieces are covered for 3 days from delivery against manufacturing faults, such as a broken clasp, a loose part or a weld coming apart. 

Not covered • Normal wear, scratches and fading over time • Damage from accidents, pulling, bending or misuse • Contact with perfume, lotion, chlorine, sea water or cleaning products • Wearing the piece while showering, swimming, sleeping or exercising

How to claim WhatsApp 0333 0104809 or email support@shopzilver.com with your order number and clear photos. We will reply within 2 working days. If the claim is approved, we will repair or replace the piece, or refund it if neither is possible.

Caring for your piece Take it off before washing, bathing or sleeping, put on perfume and lotion first, and store it dry in its pouch or box.

Products that should use the personalised template. Check this list. For the ones marked "check", decide whether the letter is made to order or picked from stock:

  • Pins: StethoName Pin, NameTag Stetho Pin, Name Pin, PharmaTag Pin, MediTag Name Badge, MedRibbon Pin, Chef Name Pin, TeacherTag Pin, PsycheName Pin, NeuroName Pin, Caduceus Name Pin, Signature Lapel Pin, Initials Lapel Pin, Initial Letter Pin, Customise Monogram Pin, Advocate Lapel Pin.
  • Rings: Couple Name Ring, Single Name Heart Ring, Letter Ring, Initial Letter Ring.
  • Necklaces: Name Necklace, Couple Name Heart Necklace, Heart Name Necklace, Birthstone Name Necklace, Birth Number and Name Pendant, Engraved Heart Necklace, Engraved Puzzle Necklace, Personalized Eternity Necklace, FamHeart Necklace, Family Tree Pendant, Initial Letter Necklace, Initial Tag, Initial Diamond Necklace, Diamond Initial Necklace, Arabic Letter Necklace.
  • Bracelets and men's accessories: Customize Name Bracelet, Custom Date Bracelet, Rope Initial Bracelet, Initial Beads Bracelet, Customise Cufflinks, Personalized Initial Cufflinks

Only offer a plating or colour warranty if you are sure of each material. Russet, for example, covers colour only on stainless steel and excludes brass and 925 silver. Your Letter Ring is brass alloy with gold plating.