Refund policy

Refund policy

Returns and refunds

You can ask for a return within 7 days of receiving your order. Message us on WhatsApp at 0333 0104809 or email support@shopzilver.com with your order number and a photo of the item.

What can be returned Ready-made items can be returned if they are unworn, in their original packaging and in the condition you received them.

Personalised items Items made with your name, initial or signature are made just for you, so they can't be returned unless they arrive damaged, faulty or different from what you ordered.

Damaged, faulty or wrong items If your item arrives damaged, faulty or not as described, tell us within 2 Hours after the delivery  and we will send you a replacement at no cost, including delivery.

Change of mind If you change your mind about a ready-made item, we will refund 50% of the item price once we receive it back. Return postage is paid by the customer. THIS DOSE NOT APPLY FOR COUSTUMISED ITEMS

How refunds are paid Orders paid online are refunded to the same payment method. Cash-on-delivery orders are refunded by bank transfer, Easypaisa or JazzCash. Refunds are sent within 5 working days of us receiving the item. Advance payments on personalised orders are refunded only if we can't make or deliver your piece.

Refused deliveries If a cash-on-delivery order is refused at the door, we may ask for delivery charges.